Frequently asked questions

Find quick answers about Journey, Trail, Path, and how debt payoff tracking works.

Green rolling hills covered with colorful wildflowers under a clear blue sky.
White cloud shape with uneven edges on a transparent background.White cloud shape on a black background.

General

Do you handle my payments or bank login?

No. Journey is a tracker only. We never originate, settle, or process payments, and we do not connect to your bank.

Can I track more than one debt?

Trail covers one debt for free. Path lets you track multiple debts in one Journey view.

Does Journey work with any lender?

Yes. You enter the balance and the payments you make, so it works with any card, loan, or bill.

Is Trail really free?

Yes. Trail tracks one debt for free. Path is $8 a month when you are paying down more than one balance.

Who is Journey for?

Journey is for individuals tracking their own debts. Email support@lotuscanyon.com with questions about Trail or Path.

Journey & features

What is Journey?

Journey is Lotus Canyon's debt payoff progress tracker. It shows clear milestones as you pay down balances.

How do I get started?

You log balances and payments; Journey turns that into clear payoff progress and milestones.

Do I need finance experience to use Journey?

No. Journey is built for anyone paying down debt: clear progress without complicated finance jargon.

Can I see all my debts in one place?

Yes. Path lets you track multiple debts and see payoff progress in one place.

Pricing & plans

Do you offer a free trial?

Trail is free for one debt so you can try Journey before upgrading to Path.

Can I upgrade my plan later?

Yes. Move from Trail to Path whenever you add a second balance. Your debt and every logged payment carry over.

What payment methods are accepted?

Path is billed monthly to a major credit or debit card. Trail needs no card.

Account & support

How do I create an account?

Start Trail for free or choose Path, then add your email and your first balance.

Can I cancel my subscription anytime?

Yes. You can cancel your subscription at any time from your account settings.

How can I contact support?

Email support@lotuscanyon.com or send a message from the contact page.

How quickly will I receive a response?

We read every message and reply by email as soon as we can.

Still have questions?

Send us your question and we reply by email.